CRM - GCI FULL VERSION 2022

 Set up Account Go-Checkin.
 On boarding sử dụng GCI app.
 Verify Google Business.

1. Classify Customers (VIP, New customer, Regular, At risk, etc.)
2. Send sms to customers asking for feedback. Encourage customers to write good 3. reviews on Google and Facebook
4. Set up Reward Program and build loyalty program
5. Send Happy Birthday/ Reminders Messages
6. Send Coupons/ Promotion Messages
 Automatic or Manual Response to Good/ Bad Reviews within the System
 Bad Reviews Alert to Owner’s cellphone

• 7. Review Assistant
• set up automatic reply customers’ reviews on Google.  ONLY with Go check In

 Set up Account Go-Checkin.
 On boarding sử dụng GCI app.
 Verify Google Business.

*Phân loại khách hàng (VIP, New customer, Regular, At risk. etc.)
*Tích điểm cho khách và khách có thể đổi điểm lấy rewards
*Gửi surveys mời khách viết reviews cho tiệm on Google,
Facebook.
*Gửi Happy Birthday - Remind khách quay lại tiệm.
*Gửi Promotion cho khách hàng qua hệ thống Go Check in.
• GCI sẽ tự động trả lời reviews cho khách trên trang Google của
tiệm theo những mẫu tin nhắn lưu sẵn trong Go Check in.
(Google Reviews)

• Review assistant
• Chủ tiệm có thể mở tính năng auto respond reviews

1. Classify Customers (VIP, New customer, Regular, At risk, etc.)
2. Send sms to customers asking for feedback. Encourage customers to write good 3. reviews on Google and Facebook
3. Set up Reward Program and build loyalty program
4. Send Happy Birthday/ Reminders Messages
5. Send Coupons/ Promotion Messages
 Automatic or Manual Response to Good/ Bad Reviews within the System
 Bad Reviews Alert to Owner’s cellphone

• 6. Review Assistant
• set up automatic reply customers’ reviews on Google.  ONLY with Go check In

1. Classify Customers (VIP, New customer, Regular, At risk, etc.)
2. Send sms to customers asking for feedback. Encourage customers to write good 3. reviews on Google and Facebook
4. Set up Reward Program and build loyalty program
5. Send Happy Birthday/ Reminders Messages
6. Send Coupons/ Promotion Messages
 Automatic or Manual Response to Good/ Bad Reviews within the System
 Bad Reviews Alert to Owner’s cellphone

• 7. Review Assistant
• set up automatic reply customers’ reviews on Google.  ONLY with Go check In

1. Classify Customers (VIP, New customer, Regular, At risk, etc.)
2. Send sms to customers asking for feedback. Encourage customers to write good 3. reviews on Google and Facebook
3. Set up Reward Program and build loyalty program
4. Send Happy Birthday/ Reminders Messages
5. Send Coupons/ Promotion Messages
 Automatic or Manual Response to Good/ Bad Reviews within the System
 Bad Reviews Alert to Owner’s cellphone

• 6. Review Assistant
• set up automatic reply customers’ reviews on Google.  ONLY with Go check In

Phân loại khách hàng (VIP, New customer, Regular, At risk. etc.)
 Gửi text message SMS surveys mời khách viết reviews cho tiệm on Google, Facebook.
 Tích điểm cho khách và khách có thể đổi điểm lấy rewards
 Gửi Email Happy Birthday - Remind khách quay lại tiệm.
 Gởi Email Promotion cho khách hàng qua hệ thống Go Check in.

- Go Check in chỉ gửi email only (survey, promotion, reminder, birthday, announcement, vv)
- Google auto reply
- Không có tin nhắn báo có new google review